TERMS & CONDITIONS
Version 2.0 — effective 4 August 2026. Supersedes all previous versions.
Art. 1 – Definitions and provider identity
The service is provided by Nutrie S.r.l., VAT / tax code 04779750274, registered office Fondamenta dei Ormesini 2627, 30121 Venice, Italy, trading as Self Luggage Storage (hereinafter "Self Luggage Storage", "we", "the Provider"). Contact: info@selfluggagestorage.it — WhatsApp +39 388 936 3918.
For the purposes of these General Terms and Conditions:
LUGGAGE STORAGE: the area designated for customers to deposit luggage and/or small personal items in automatic lockers/miniboxes, including fixtures and related administrative organisation.
LOCATION: any single Self Luggage Storage facility. As at the effective date of these Terms, the Provider operates two Locations:
Venice – Cannaregio, governed by Annex A;
Pisa – city centre, governed by Annex B.
These Terms apply in full to every Location. Where opening hours, charges, locker sizes or available booking channels differ between Locations, the Annex for the relevant Location prevails over any general indication given in the body of these Terms.
DEPOSITOR / CUSTOMER: the individual using the Luggage Storage service, whether booking and/or paying on the premises via the automatic payment machine or online via the website.
CONSUMER: a Customer acting for purposes outside any business, commercial, craft or professional activity.
ONLINE BOOKING: a reservation made in advance through the Self Luggage Storage website, with payment completed online, for a specific Location, start date and time, and duration.
ON-SITE PAYMENT (MACHINE PAYMENT): use of the Luggage Storage service paid directly at the automatic machine located on the premises of a Location.
The luggage storage service consists of storing luggage/items in automatic lockers/miniboxes at the selected Location, from the day and time they are deposited until the day and time they are collected, subject to the limits set out in these Terms.
Art. 2 – Items permitted in the luggage storage
At the moment of leaving the luggage, the Depositor declares that such luggage does not contain any items prohibited under Art. 3.
The following items may be stored, provided they do not exceed the capacity of the selected locker: suitcases, bags, travelling bags, backpacks, keys, personal items and documents. All luggage must be properly closed.
In any case, Self Luggage Storage shall not be liable for money, jewellery, precious metals, business documents or valuables in general placed in the lockers, which are expressly excluded from permitted items.
Luggage may be deposited by the owner, carrier, authorised representative, or by the person materially in possession of the luggage.
Self Luggage Storage reserves the right, at its sole discretion and for security or legal reasons, to inspect the contents of stored luggage.
THE DEPOSITOR IS FULLY RESPONSIBLE FOR THE CONTENTS OF THE LUGGAGE AND GUARANTEES THAT IT DOES NOT CONTAIN PROHIBITED ITEMS.
Art. 3 – Luggage not permitted for storage
The following items are strictly forbidden:
Items that are flammable, perishable, emit strong odours, or may damage the premises or other luggage;
Money, jewellery, precious metals, business documents, samples and valuables in general;
Luggage weighing more than 25 kg per item;
Animals or plants;
Perishable foodstuffs;
Illegal, hazardous or dangerous materials under national or EU law;
Pornographic or indecent materials;
Firearms, bladed weapons or weapons of any kind;
Narcotics or psychotropic substances;
Trash or waste of any kind.
Access is permitted only to persons over 18 years of age, or to minors accompanied by an adult.
The Customer must:
Verify the size and weight of the luggage against the locker sizes published in the Annex for the chosen Location before booking or depositing;
Ensure the locker door is correctly closed;
Remove all belongings when collecting the luggage for the last time.
Luggage that does not fit the locker size selected gives no right to a refund. Where a Location offers more than one locker size, selecting the wrong size is the Customer's responsibility; a larger locker may be used on site subject to availability and payment of the difference.
Art. 4 – Opening hours
Each Location has its own opening hours, published in the relevant Annex, on the website page of that Location and on the premises.
Opening hours may be temporarily reduced or suspended for maintenance, security reasons, public order measures or force majeure. Where reasonably possible, changes are published on the website in advance.
Any request for access outside published hours must be agreed in advance with the Provider and is not guaranteed.
Art. 5 – Security
The premises of each Location are monitored by 24/7 video surveillance and are covered by the insurance described in Art. 16.
Telephone assistance (Italian and English) is available daily from 9:00 am to 7:00 pm for all Locations.
Art. 6 – Access for service and security reasons
Access to the Luggage Storage is always permitted to authorised staff and to law enforcement authorities.
THE CUSTOMER EXPRESSLY ACCEPTS THAT AUTHORISED OFFICERS MAY OPEN AND INSPECT LUGGAGE AT ANY TIME FOR SECURITY OR LEGAL REASONS.
Art. 7 – Booking modalities and luggage deposit
Not every booking channel is available at every Location. The channels currently active at each Location are listed in the relevant Annex.
7.1 On-site payment (machine payment)
Customers using the automatic payment machine deposit luggage immediately and pay according to the rates displayed on the premises and in the relevant Annex. The Customer selects a personal 6-digit PIN code, which is the only code that opens that locker. The Customer is responsible for keeping the code confidential.
7.2 Online bookings
Where online booking is active for a Location, Customers may reserve a locker by selecting:
The Location;
The date and start time of deposit;
The duration (hourly or daily);
The locker size, where the Location offers more than one.
Payment for online bookings is made in advance via the website.
An Online Booking is valid only for the Location selected at the time of booking and cannot be transferred to another Location.
7.3 Confirmation
The contract is concluded when the Provider confirms the booking by email (Online Booking) or when the automatic machine issues the locker code (On-Site Payment).
Art. 8 – Charges
Charges are set out in the Annex for each Location, and are also displayed on the premises and on the website. Charges may differ between Locations, between locker sizes and between booking modalities.
Where the charge differs between booking modalities, the Annex for that Location sets out a separate table for On-Site Payment and for Online Booking. The applicable table is the one for the channel through which the Customer books or pays.
Where a Location offers daily Minibox storage, its charges are set out in the relevant Annex and follow the opening hours of that Location.
Prices are in euro and inclusive of VAT where applicable.
Art. 9 – Reopening the locker during storage
The rules on reopening differ between Locations, as set out below and as referred to in the relevant Annex.
9.1 Venice location
Where the service has been paid on site, each additional opening of the locker before final collection is charged at €0.50. Where a full-day or multi-day Online Booking has been made, openings during the booked period are unlimited and free of charge.
9.2 Pisa location
Opening the locker terminates the storage. The Depositor must remove all luggage at the time of opening: the locker cannot be closed again to continue the same storage, and no refund is due for paid time not used. To store luggage again, a new storage must be started and the applicable charge paid.
Given its financial significance for the Depositor, the provision under 9.2 is displayed at the Pisa Location, next to the lockers, and brought to the Customer's attention before payment.
Art. 10 – Late arrival for online hourly bookings
For Online Bookings with an hourly duration, the selected start time is binding.
If the Customer arrives later than the booked start time, the additional fees set out in the relevant Annex apply, calculated on the length of the delay.
Art. 11 – Cancellation, refunds and no-show
11.1 An Online Booking may be cancelled free of charge, with full refund, until 48 hours before the booked start time, by written request to info@selfluggagestorage.it quoting the booking reference.
11.2 Cancellations received between 48 and 24 hours before the booked start time are refunded at 50% of the amount paid.
11.3 No refund is due for cancellations received less than 24 hours before the booked start time, nor where the Customer does not present at the Location within the reservation window under Art. 12.
11.4 An Online Booking may be moved to a different date, once and free of charge, if requested at least 48 hours before the booked start time and subject to availability at the same Location.
11.5 Sums paid at the automatic payment machine are not refundable once the locker code has been issued.
11.6 Where the Provider is unable to supply the service for reasons attributable to it, the Customer is entitled to a full refund of the amount paid for the unused service.
11.7 Nothing in this Article limits any mandatory right of withdrawal that Italian consumer law grants the Customer as a Consumer.
Art. 12 – Maximum storage duration and uncollected luggage
12.1 Online bookings
The locker remains reserved for the duration booked, counted from the booked start time, whether that duration is expressed in hours or in days.
After the booked duration has elapsed, the luggage is considered uncollected: Self Luggage Storage is entitled to open the locker, remove the contents and store them elsewhere on the premises, and to charge the corresponding extra time at the rates in the relevant Annex. Where the luggage remains uncollected for more than 31 days from the booked start time, Art. 12.2 applies.
12.2 Abandoned luggage
Luggage not collected within 31 days of the deposit is considered abandoned, for both booking modalities. Self Luggage Storage may sell, destroy or retain such luggage and its contents without any obligation to compensation, having first attempted to contact the Customer at the details provided, where available.
Art. 13 – Collection of luggage
The Depositor may collect the luggage during the opening hours of the Location where it was deposited, subject to payment of any outstanding balance or additional fees accrued through extended storage or late arrival.
Luggage can only be collected at the Location where it was deposited. Transfers between Locations are not part of the service.
Collection requires the 6-digit code selected at the time of booking or deposit. Where the code has been lost or forgotten, the Provider may release the luggage only after verifying the Customer's identity and their entitlement to the luggage; the Provider may refuse release where that verification is not possible.
Art. 14 – Forgotten luggage return
Any return of forgotten luggage must be arranged by the Depositor at their own cost, including courier organisation.
Art. 15 – Liability
Self Luggage Storage is not liable for damage, loss or deterioration of luggage unless caused by proven negligence.
No liability is accepted for force majeure events, including but not limited to earthquakes, flooding or other natural disasters, nor for damage arising from the Customer's breach of Art. 2 and Art. 3, including damage caused by prohibited items to the premises or to other Customers' luggage.
Self Luggage Storage is not liable for the contents excluded under Art. 2, regardless of the cause.
Nothing in this Article excludes or limits liability where such exclusion or limitation is not permitted by mandatory Italian law, in particular towards Consumers.
Art. 16 – Insurance
Insurance coverage for both Locations is provided by Biasotto Assicurazioni SAS.
Insurance applies within the limits of the policy and does not extend to the items excluded under Art. 2.
Art. 17 – Personal data
Personal data collected for bookings, payments, video surveillance and customer assistance is processed in accordance with the Privacy Policy and the Cookie Policy published on the website, which form an integral part of the information provided to the Customer.
Art. 18 – Applicable law and jurisdiction
These Terms are governed by Italian law.
For Customers who are not Consumers, any dispute arising from these Terms falls under the exclusive jurisdiction of the Court of Venice.
For Customers who are Consumers, jurisdiction lies with the court of the Consumer's place of residence or domicile, where mandatory law so provides.
Art. 19 – Amendments
By using the service, the Depositor accepts these Terms and Conditions in full.
Self Luggage Storage reserves the right to amend these Terms, and the Annexes, at any time. Updated versions are published on the website with their effective date and made available on the premises of each Location. The version in force at the time of booking or deposit applies to that contract.
Art. 20 – Language
These Terms are drawn up in English, which is the reference text for all Locations. Translations into other languages are provided for convenience only. Mandatory provisions of Italian law apply in any event.
Annex A – Venice, Cannaregio
Trading name: Self Luggage Storage Cannaregio
Address: Fondamenta dei Ormesini 2627, 30121 Venice
Opening hours: every day, 6:30 am – 11:30 pm
Booking channels active: Online Booking and On-Site Payment
Locker sizes: single size, 45 × 60 × 80 cm (indicatively four cabin bags or two large bags)
Locker charges – on-site payment (automatic machine)
Up to 2 hours: €4.50
Up to 4 hours: €10.00
Up to 6 hours: €15.00
7–24 hours (or end of day): €20.00
More than 24 hours: €20.00 + €20.00 per additional day
Locker charges – online booking
0–2 hours: €5.00
2–4 hours: €10.00
4–6 hours: €15.00
Full day (6+ hours): €20.00
Each additional day, from the 2nd to the 10th: €20.00 per day
Online bookings can be made for a maximum of 10 days. As provided in Art. 8, the charge for the 0–2 hour band differs between the two channels: €5.00 online and €4.50 at the automatic machine. Promotional prices may be applied from time to time to one or more duration bands; the price shown at the time of booking is the one that applies.
Minibox – daily storage
First day: €7.50
Each additional day: €4.00
Late arrival surcharges (online bookings, hourly)
Up to 2 hours delay: €5.50
Up to 4 hours delay: €10.50
Up to 6 hours delay: €15.50
Reopening the locker during storage (Art. 9.1): permitted. €0.50 per additional opening where the service was paid on site; unlimited and free of charge during the period covered by a full-day or multi-day Online Booking.
Annex B – Pisa, city centre
Trading name: Self Luggage Pisa Center
Address: Piazza Giovan Battista Donati 2, Pisa
Opening hours: every day, 7:30 am – 10:30 pm
Booking channels active: On-Site Payment only. Online Booking will apply at this Location once activated on the website; from that date, the terms governing Online Bookings under these Terms, and the late arrival surcharges set out in Annex A, apply at Pisa as well.
Locker sizes: two sizes — Small (up to two cabin bags; not suitable for large luggage) and Big (several cabin bags or large luggage)
Locker charges
0–2 hours: Small €3.50 — Big €4.50
2–4 hours: Small €8.00 — Big €10.00
4–6 hours: Small €11.50 — Big €15.00
Full day: Small €15.00 — Big €20.00
More than one day: Small €15.00 + €15.00 per additional day — Big €20.00 + €20.00 per additional day
Minibox: not available at this Location.
Reopening the locker during storage (Art. 9.2): not permitted. Opening the locker terminates the storage. All luggage must be removed at the time of opening, the locker cannot be closed again to continue the same storage, and no refund is due for paid time not used. Storing luggage again requires payment of the applicable charge.
Late arrival surcharges: applicable once Online Booking is activated at this Location, at the amounts set out in Annex A.
